ALEPH Web OPAC, further problems with enhanced content (Syndetics)

We’ve encountered response time problems with Web OPAC this morning which seem to be linked to the enhanced catalogue content (Syndetics), i.e. the additional information pop-ups. As a temporary measure we’ve turned off this functionality to enable OPAC to work.

We’re investigating the cause and will report again when we have more news.


Library Catalogue – ‘enhanced’ records re-enabled

Following diagnostic work involving LLR, IS and Syndetics, the ‘enhanced’ catalogue record service has been re-enabled in the library catalogue – meaning that book covers will display in the ‘Full View of Record page’ (where these are available from Syndetics), providing links to an ‘Additional information’ pop-up screen.

The performance of the catalogue will be monitored closely today, but if you experience any problems with the slow response times, or any other OPAC difficulties, please let the eServices team know so that we can investigate the issue further.

Library Catalogue – problem affecting ‘enhanced’ records returned

A different problem affecting the Syndetics service has arisen this morning, which has been leading to very slow response times in building the ‘Full View of Record’ page in ALEPH (which was having a knock-on effect in the performance of the library catalogue as a whole).

Until we are certain of service stability from Syndetics, we have temporarily disabled the Syndetics service (so no book covers will display in the OPAC). Switching off the Syndetics service has had an immediate beneficial effect on the catalogue’s response times.

We will update again when we have more.

Library Catalogue – problem affecting ‘enhanced’ records resolved

The problem affecting the Syndetics catalogue enhancement service within the Library OPAC was resolved later yesterday afternoon.

If you encounter any further instances of this issue, please send the eServices team some sample ISBNs for records for which problems are persisting and we’ll investigate further.

Library Catalogue – problem affecting ‘enhanced’ records

An intermittent problem is currenly affecting the Syndetics catalogue enhancement service within the Library OPAC.

This means that in the ‘Full View of Record’ screen, book covers (where these are available from Syndetics) are not displaying consistently, and links from a book cover to the ‘Additional Information’ pop-up window are not always connecting correctly.

eServices is investigating the problem and will update as soon as we have more information to report.