ACCESS TO THE new FAME interface has been enabled in the Find Databases service, completing the migration to the new platform.
For some time, customers have been routed to the ‘legacy’ FAME interface by default, and have been given the option to switch their session to the new FAME environment.
Now, all access requests are routed to the new FAME interface by default.
Access to the new FAME platform is available on-campus and off-campus by university username and password. The links available in the Find Databases service ensure that customer requests are routed directly to the university’s single sign-on service.
TECHNICAL ISSUES WHICH were preventing authenticated access to a number of online resources requiring university username and password for access have all now been resolved.
The problems arose on 31 October and prevented or limited authenticated access to a number of services, including the following:
- Box of Broadcasts
- Lexis Library
- Nexis UK
The library was able to establish alternate authenticated access routes to several of these resources, but unfortunately not in all cases.
With the technical issues resolved late in the evening of 8 November, authenticated access to all the affected resources is once again operating normally.
ACCESS TO THE Box of Broadcasts service, which was lost at the end of last month due to a technical problem that was causing authentication requests to fail, has now been reinstated.
Access to BoB is available once more on-campus and off-campus by university username and password.
OFF-CAMPUS ACCESS to the HeinOnline service, which had been affected by the same reported authenticated problems currently affecting other resources, has been reinstated.
Off-campus access to HeinOnline remains by university username and password. On-campus access to the service remains direct.
ACCESS TO WESTLAW from off-campus has been re-enabled in the library’s Find Databases service.
Off-campus access is available once again by university username and password (with access on-campus remaining direct).
The reported problems with the university’s preferred authenticated access route to Westlaw are continuing, but the library has been able to establish an alternative authentication method pending the resolution of these problems.
THE ACCESS PROBLEMS affecting the Lexis Library service, reported on 31 October, are ongoing.
It has been possible this morning to reinstate on-campus access to LexisLibrary (which is now direct from any device connected to the university network); off-campus access is not yet available, but will be reinstated as soon as possible.
THE ACCESS PROBLEMS affecting the Westlaw platform, reported on 31 October, are ongoing.
It has been possible this afternoon to reinstate on-campus access to Westlaw (which is now direct from any device connected to the university network); off-campus access is not yet available, but will be reinstated as soon as possible.