RefWorks

RefWorks – maintenance period 22 September

THE LEGACY AND new versions of the RefWorks referencing service will be unavailable for a twelve-hour period from 14:00 on Saturday 22 September.

During that time Legacy RefWorks accounts will be unavailable, as will the connectivity of the Write-N-Cite plug-in. User accounts in the new RefWorks environment may be unavailable for periods, and the RefWorks Citation Manager and RefWorks Google Docs plug-in will also be unavailable.

Maintenance start time: Saturday 22 September 14:00 (UK time)
Maintenance end time: Sunday 23 September 02:00 (UK time)

New RefWorks logo

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Proquest Product maintenance – scheduled – Sunday 28 January 2018

A scheduled maintenance period for some Proquest products including ProQuest Central, ProQuest Dissertations & Theses Global and Refworks is due on Sunday 28 January 2017 between 3:00 and 11:00.

The provider has advised that these platforms will be unavailable during this time.

Proquest central maintenance message

ProQuest maintenance alert – 12-13 March 2016

ProQuest have just announced a maintenance period for this weekend, to enable the “critical firmware updates” to be installed across its systems infrastructure.

The maintenance period will begin at 22:00 on Saturday 12 March 2016 and end at 03:00 on Sunday 13 March. During this period, the following services will be unavailable:

  • All databases on the search.proquest.com platform
  • RefWorks
  • Syndetics (‘Learn more about this book’ service in LOS)

Users attempting to access these products during the downtime will be re-directed to a web page explaining the scheduled maintenance period.

ProQuest maintenance period – Sunday 1 March 2015

A maintenance upgrade to the main ProQuest infrastructure is scheduled for Sunday 1 March 2015 – starting at 03:00 UK time and lasting until 08:00. During this time, the following services will be unavailable:

  • Chadwyck-Healey databases (such as Literature Online)
  • LibraryThing for Libraries (which supports the IRep NTU authors showcase)
  • ProQuest platform (search.proquest.com) (all 24 databases, including the British Humanities Index, PsycArticles, The Vogue Archive, etc.,)
  • ProQuest Syndetic Solutions (which supports the book cover display and the ‘Learn more about this book’ feature in Library OneSearch)
  • RefWorks (all RefWorks services)

ProQuest: downtime for upgrades – Sunday 16 February 2014

ProQuest will be carrying out a scheduled upgrade of its online services on Sunday 16 February 2014, with an eight-hour ‘at risk’ period starting (for UK customers) at 03:00, and finishing at 11:00.

During that period access to all databases on the search.proquest.com platform may be unavailable at times or throughout. The affected databases are:

  • Applied Social Sciences Index and Abstracts (ASSIA)
  • ARTbibliographies Modern (ABM)
  • Australian Education Index
  • Avery Index to Architectural Periodicals
  • British Education Index
  • British Humanities Index (BHI)
  • British Periodicals (1681 – 1937)
  • Design and Applied Arts Index (DAAI)
  • Entertainment Industry Magazine Archive
  • ERIC
  • International Bibliography of the Social Sciences (IBSS)
  • MLA International Bibliography
  • Periodicals Archive Online
  • PILOTS: Published International Literature On Traumatic Stress
  • ProQuest Dissertations & Theses: UK & Ireland
  • Social Services Abstracts
  • Sociological Abstracts
  • The Vogue Archive

RefWorks will also be affected during the same upgrade period. ProQuest indicate:

During this time period RefWorks users can expect sporadic availability, including short periods of complete downtime. We anticipate that access issues and possible functionality problems will last anywhere from 3 to 15 minutes. If you experience issues with RefWorks during this maintenance window we recommend that you close your browser session, and return to RefWorks at a later time.