ProQuest maintenance alert – 12-13 March 2016

ProQuest have just announced a maintenance period for this weekend, to enable the “critical firmware updates” to be installed across its systems infrastructure.

The maintenance period will begin at 22:00 on Saturday 12 March 2016 and end at 03:00 on Sunday 13 March. During this period, the following services will be unavailable:

  • All databases on the platform
  • RefWorks
  • Syndetics (‘Learn more about this book’ service in LOS)

Users attempting to access these products during the downtime will be re-directed to a web page explaining the scheduled maintenance period.


ProQuest maintenance period – Sunday 1 March 2015

A maintenance upgrade to the main ProQuest infrastructure is scheduled for Sunday 1 March 2015 – starting at 03:00 UK time and lasting until 08:00. During this time, the following services will be unavailable:

  • Chadwyck-Healey databases (such as Literature Online)
  • LibraryThing for Libraries (which supports the IRep NTU authors showcase)
  • ProQuest platform ( (all 24 databases, including the British Humanities Index, PsycArticles, The Vogue Archive, etc.,)
  • ProQuest Syndetic Solutions (which supports the book cover display and the ‘Learn more about this book’ feature in Library OneSearch)
  • RefWorks (all RefWorks services)

ProQuest: downtime for upgrades – Sunday 16 February 2014

ProQuest will be carrying out a scheduled upgrade of its online services on Sunday 16 February 2014, with an eight-hour ‘at risk’ period starting (for UK customers) at 03:00, and finishing at 11:00.

During that period access to all databases on the platform may be unavailable at times or throughout. The affected databases are:

  • Applied Social Sciences Index and Abstracts (ASSIA)
  • ARTbibliographies Modern (ABM)
  • Australian Education Index
  • Avery Index to Architectural Periodicals
  • British Education Index
  • British Humanities Index (BHI)
  • British Periodicals (1681 – 1937)
  • Design and Applied Arts Index (DAAI)
  • Entertainment Industry Magazine Archive
  • ERIC
  • International Bibliography of the Social Sciences (IBSS)
  • MLA International Bibliography
  • Periodicals Archive Online
  • PILOTS: Published International Literature On Traumatic Stress
  • ProQuest Dissertations & Theses: UK & Ireland
  • Social Services Abstracts
  • Sociological Abstracts
  • The Vogue Archive

RefWorks will also be affected during the same upgrade period. ProQuest indicate:

During this time period RefWorks users can expect sporadic availability, including short periods of complete downtime. We anticipate that access issues and possible functionality problems will last anywhere from 3 to 15 minutes. If you experience issues with RefWorks during this maintenance window we recommend that you close your browser session, and return to RefWorks at a later time.

New resource: Periodicals Archive Online (Proquest)

Access to the Periodicals Archive Online collection (on the Proquest platform) has been enabled in Library OneSearch. Access is direct on-campus and by university username and password from off-campus. The PAO can be cross-searched alongside any of the other databases on the Proquest platform, and records from the PAO can be added to a individual researcher’s RefWorks account without leaving the Proquest interface. The resource is described as follows:

Periodicals Archive Online contains the full-text of over 700 journals spanning the humanities and social sciences, across 37 key subject areas. Coverage is from volume 1 issue 1 of each journal and all issues are digitized from cover to cover. Whilst the majority of titles are peer-reviewed academic journals, a number of other selected publications are included that were not originally scholarly in nature but offer relevant research material. The archive is international in scope with the inclusion of more than 150 foreign-language titles.

Title-level access to all of the individual journals in the PAO will be enabled in SFX and Library OneSearch once Proquest and Ex Libris have made the datasets available in the SFX Knowledge Base.

RefWorks: cause of Shibboleth error reported by some customers

The RefWorks technical team are aware of a known bug affecting their Shibboleth Service Provider (SP) which can cause authentication failures in one particular scenario.

The issue can arise when a student or staff member accesses RefWorks through a search engine look-up or by typing the domain name directly into their browser address bar, rather than through using library managed links to RefWorks.

This is because the RefWorks Shibboleth service treats differently requests which originate from from those which originate from

Login requests which begin from will complete successfully, while requests which start from will not, and will generate authentication failures and error messages.

To avoid the risk of these problems, the recommendation is to use the direct links to RefWorks on the library website, or to ensure that requests to RefWorks include the ‘www’ element in the web address.

The WAYFLess deep-link, which directs the user straight to the NTU Single Sign-on page, and then returns them (once successfully logged-in) to RefWorks is:

Science Direct: issue affecting direct export to RefWorks – resolved

The issue affecting the direct export of references from Science Direct to RefWorks reported on 23 January 2013 has now been resolved. It is again possible to successfully export groups of references through repeated requests during the same RefWorks’ session without the need to login afresh.

Science Direct: issue affecting direct export to RefWorks

The RefWorks technical team are working to resolve a problem which is affecting the ‘RefWorks Direct Export’ service from Science Direct (SciVerse).

For the first direct export request from a Science Direct session, a new pop-up windows resolves to the RefWorks login screen. After selecting ‘Nottingham Trent University’ from the drop-down list of institutions and logging in with a university username and password, the export to RefWorks succeeds and the Last Imported folder is populated with the newly imported records.

However, subsequent RefWorks direct export requests attempted during the same session resolve to the logged-in user’s RefWorks account without the newly exported records being imported into RefWorks.

RefWorks do not have, at present, a timeline for the correction of this problem, but are actively working on a fix.

In the meantime, a simple workaround provides a temporary solution to the problem.

  • After the first Science Direct export has completed successfully in RefWorks, select the Log out option in RefWorks to end the current RefWorks session
  • For subsequent export requests from Science Direct in the same session, the browser will then be directed back to the RefWorks login screen
  • Once the user has selected ‘Nottingham Trent University’ from the drop-down list, they should be resolved to RefWorks as a logged-in user (because their Shibboleth session is still active in their browser, they should not be required to log in again) and the export request should complete successfully

A further update will follow once this issue has been satisfactorily resolved and this workaround is no longer necessary.