Outage and service issues

Science Direct off-campus access issues

The technical team at Elsevier are currently investigating some issues with Science Direct and off-campus access log in errors.

The Sign in option to the top right of the screen will return a user back to the Science Direct home page rather than the content they were trying to access.

Until they resolve this issue, use the Sign in option at the bottom of the summary page of the content you are trying to access. Using this route will avoid the current authentication redirect problem.

Science Direct - sign-in issue - August 2017

SPORTDiscus with Full Text accessible once again

Access to the SPORTDiscus with Full Text service on the EBSCOhost platform, which was confirmed to be temporarily unavailable on Friday (30 June 2017), has now been restored.

Access to SPORTDiscus with Full Text is available once again through Library OneSearch and access to the full-text content of the publications in the collection is available once more through SFX.

EBSCOhost - SPORTDiscus with full-text

SPORTDiscus with Full Text currently inaccessible

Access to the SPORTDiscus with Full Text service on the EBSCOhost platform is currently unavailable to Libraries and Learning Resources’ customers. Requests to either the article level (through SFX) or to the database level (through Library OneSearch) are resolving to the EBSCOhost homepage (which does not list SPORTDiscus with Full Text as an option). A further update will follow once access is confirmed as restored.

EBSCOhost - SPORTDiscus with full-text

Box of Broadcasts: content accessible; login working normally

Following the work by the Box of Broadcasts (BoB) team to recover access to the BoB platform following the recent outage, the technical issue preventing NTU staff and students from logging in to the service has also now been resolved.

Access to BoB is now available (on-campus, and off-campus [within the UK]) by university username and password.

BoB - new platform

Resolved: MyiLibrary eBook platform – service problems

The MyiLibrary technical team report that the issues affecting access to eBook content on the MyiLibrary platform reported yesterday have now been resolved. Access to all acquired eBook content on the platform should now be available again for NTU staff and students, on and off campus.

The MyiLibrary logo