Learning on Screen – scheduled maintenance – 22 May 2020

A scheduled system maintenance period for the Learning on Screen platform will begin Friday 22 May 2020 between 14:00 and 20:00. The provider advises that the following services may be unavailable during these times:

  • Off-Air Request Service
  • Channel 4 Press Packs
  • Radio Collections

TRILT homepage screenshot

ProQuest platform – temporary off-campus access changes in Find Databases service

Proquest One Literature

DUE TO ONGOING technical problems affecting the Shibboleth environment on the main ProQuest platform, the off-campus authentication method for more than twenty separate resources in the Find Databases service has temporarily been changed to the library’s secure eZproxy server.

Off-site access to databases, such as ASSIA (Applied Social Sciences Index and Abstracts), IBSS (International Bibliography of the Social Sciences) and ProQuest One Literature, continues to be via university username and password.

The ProQuest technical team are working to resolve the problems with their Shibboleth service provider, which have led to failed logins to the main ProQuest platform from off-site.

UPDATE, 21 April: The ProQuest technical team have confirmed that the issue affecting their Shibboleth environment has now been resolved.

Ulrich’s periodicals directory – off-campus access issue resolved

Ulrich's Web

THE TECHNICAL PROBLEM preventing off-campus access to the Ulrich’s periodicals directory from off-campus has now been fully resolved.

Access to the Ulrich’s service is again available through the Find Databases listing for the resource using a university username and password.

As a reminder, the resource is described as follows:

A searchable reference source for information on periodicals, magazines and publishers. Updated weekly.

‘New’ RefWorks maintenance downtime, 21 March 2020

New RefWorks logo

THE ‘NEW’ REFWORKS (v3) service will be unavailable from 09:00 (UK time) on Saturday 21 March 2020 for around four hours, due to essential upgrade work.

The following components of RefWorks will be affected:

  • RefWorks v3
  • RefWorks Citation Manager
  • Write-N-Cite (connection to v3 RefWorks)
  • Refworks for Google Docs

Users of RefWorks v3 will be alerted to the upcoming outage period through the in-app notification feature.

Box of Broadcasts – service outage this morning

THE BOX OF Broadcasts audio-visual streaming service is currently unavailable, as a result of technical problems with the platform’s authentication system.

BoB’s engineering team are aware of, and are working to fix, the problem. A further update will follow once normal operations have been restored.

EBSCOhost – issues affecting off-campus article-level access resolved

EBSCOhost logo

THE PROBLEMS AFFECTING off-campus access to article-level content on the EBSCOhost platform reported earlier this week have now been resolved.

Off-campus request from Library OneSearch, or from any other discovery location, now resolve through a two-step process to the NTU Single Sign-on page. Once authentication is complete, off-campus access to article-level material completes successfully.

EBSCOhost – issues with article-level off-campus access from Library OneSearch and SFX

EBSCOhost logo

THE LIBRARY IS working with the technical team at EBSCOhost to resolve an issue with article-level access to EBSCOhost content from off-campus locations.

At present, content requests are, in some cases, resolving to an error page displaying an ‘Authentication Error 103’ (see below) following an the attempt to login through the NTU Single Sign-on service.

EBSCOhost 103 error

Database level access to all EBSCOhost content is unaffected. For the time being, the recommended workaround when access article-level EBSCOhost content from off-campus is to access the the required database from the Find Databases service and then locate the required content.

A further update will follow once the issue is confirmed as resolved.

UPDATE: This issue was confirmed as resolved on 27 February 2020.