Outage and service issues

Box of Broadcasts – ongoing, intermittent service issues

The Box of Broadcasts streaming service has been experiencing ongoing and intermittent service issues over the last few days.

A rescheduled maintenance period for the BoB platform also means that the service will be ‘at risk’ between 08.00 and 10.00am on 22 December 2016.

The service advises as follows:

From around 22.30 on Monday 12 December, the service has been experiencing intermittent outages and issues with some content playback. Content broadcast from around 22.30 on Monday 12 December onwards is still experiencing playback problems, however, system access has now been fully restored. We’re working on fixing playback for these recently broadcast programmes, and will update you when this content is accessible again. The vast majority of archive content remains unaffected and is accessible.

The cause of the disruption has been due to our preparation of a system upgrade and login server maintenance, that was scheduled to take place on 15 December 2016 between 08.00am and 10.00am. This upgrade was due to fix an issue with signing-in and also deliver the new embed code functionality, which has experienced implementation problems.

Due to the problems experienced by users over the last few days, we have rescheduled the server maintenance to 22 December 2016, close to the holiday period, where we hope any disruption will be kept to an absolute minimum. As a result, please consider BoB at risk between 08.00 and 10.00am on 22 December 2016, and let your users know about the scheduled maintenance.

We’d like to apologise for any disruption to teaching over the last few days. Please be assured we are working on a number of resilience measures that will provide far greater system stability going forward.

BoB - new platform

Box of Broadcasts: content accessible; login working normally

Following the work by the Box of Broadcasts (BoB) team to recover access to the BoB platform following the recent outage, the technical issue preventing NTU staff and students from logging in to the service has also now been resolved.

Access to BoB is now available (on-campus, and off-campus [within the UK]) by university username and password.

BoB - new platform

Resolved: MyiLibrary eBook platform – service problems

The MyiLibrary technical team report that the issues affecting access to eBook content on the MyiLibrary platform reported yesterday have now been resolved. Access to all acquired eBook content on the platform should now be available again for NTU staff and students, on and off campus.

The MyiLibrary logo

Sage Knowledge eBook Collection: accessible again

Following the interruption in access on the Sage Knowledge eBook Collection reported yesterday, Sage has restored the access to the 4,300 eBook titles in the library’s collection. Access to all subscribed titles in the collection is once again direct on-campus, and by university username and password from off-campus.

The Sage Knowledge platform has improved the handling of deep-linking through institutional login since the library first provided a walkthrough of each step of the process in March 2015. The revised off-campus login process is now as follows:

In the top-right hand corner of the screen, click on the Institution button (see illustration below):

Sage Knowledge eBook platform - off-campus login - March 2016 - step one

In the pop-up that then loads, do not enter your username or password in the ‘Institutional Login’ boxes, but instead click on the Shibboleth link in the ‘Other Login Options’ section (see illustration below):

Sage Knowledge eBook platform - off-campus login - March 2016 - step two

On the ‘Shibboleth Login’ page that then loads, select Nottingham Trent University from the drop-down list, to direct the browser to the ‘NTU Single Sign-on’ page (see illustration below).

Sage Knowledge eBook platform - off-campus login - March 2016 - step three

After logging in successfully, your browser will be returned to the Sage Knowledge eBook platform; and to the same page on which your login request began: in other words, deep-linking to the eBook title level (which was not previously supported for off-campus visitors) now works first time.

Sage Knowledge eBook Collection: access currently unavailable

Access to all 4,300 eBook titles in the library’s Sage Knowledge eBook Collection is currently unavailable due to administrative problems affecting the Sage Knowledge platform.

At present, links from Sage Knowledge eBook titles in Library OneSearch resolve to the Sage Knowledge home page; while searches on the Sage Knowledge platform return results lists in which none of the titles are accessible in full-text.

The library is working with Sage to restore access to these titles as soon as possible, and a further update will follow once access has been restored.

Box of Broadcasts (BoB): service ‘at risk’ 29 September-6 October 2015

The streaming off-air recording service Box of Broadcasts (BoB) will be undergroing a major technical upgrade at the end of September. The service needs to be considered ‘at risk’ between 29 September 2015 and 6 October 2015, while infrastructure changes are implemented. This means that there will be periods when the service is unavailable, or when functionality is temporarily reduced, and other periods of time when the service continues to run normally.

A further update will follow once the upgrade works have been confirmed as completed.

The new BoB platform will offer a number of new features, including the following:

  • An improved, responsive web site design that is faster to load; with increased support for iOs devices
  • Enhanced customisation and personalisation features
  • The option to share BoB playlists with others
  • The introduction of ‘related records’ links – which tie together episodes from a series

Box of Broadcasts