Outage and service issues

ProQuest eBook platforms – scheduled maintenance – 20 July 2019

Search ProQuest platform

A routine maintenance period on the ProQuest eBook platforms is scheduled for Saturday 20 July 2019, between 17:00 and 20:00 (UK time). This means that the following ProQuest eBook platform and service, to which the library subscribes, will be unavailable throughout this three hour period:

  • EBook Central
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Box of Broadcasts – scheduled maintenance – 5 July 2019

A scheduled system maintenance period for the Box of Broadcasts platform will begin Friday 5 July 2019 between 10:00 and 12:00. The provider advises that the service should be considered ‘at risk’ during these times.

BoB - new platform

VLeBooks – migration to new reader com.

VLeBooks home page banner

During August one of our ebook providers, Askews and Holt, will be launching a new enhanced reader to replace the existing VLEeBooks reader.

Once migrated to the new reader any browser bookmarks for particular titles will no longer work and these will need to be re-accessed via Library OneSearch.

In preparation for the migration any user who wishes to save any notes stored on the current reader will be required to export these by Friday 12th July, otherwise they will be lost.

VLeBooks Notes options

VLeBooks Export Notes pop-up

Any titles stored within ‘My Bookshelves’ also need to be noted for future addition to the new reader as these will not transfer over when migration happens.

The new reader will include many new features such as highlighting, sophisticated note options, improved accessibility and mobile responsiveness.

LexisLibrary – access to News and International Content restored

LexisLibrary have now partially resolved access to the ‘News’ and ‘International Content’ section of the platform both on and off campus.

LexisLibarry News section landing page

However, direct access to title level content from within Library OneSearch is still not available when choosing ‘online access’ and results in an ‘unavailable’ page.

Library OneSearch entry for LexisLibrary direct access content

'You are not entitled to source' Title level error page from Library OneSearch.

We are continuing to work with the Lexis technical team to try and resolve this issue.

Passport – access restored

Following the recent outage across the Euromonitor International network we’ve now received confirmation from their technical team that all the issues have been resolved and access is again restored.

Access to Passport is direct on campus and by university username and password (using Shibboleth) off campus.

Euromonitor have apologised for the length of the disruption and any inconvenience this may have caused.

passport database home page