Outage and service issues

VLeBooks – migration to new reader com.

VLeBooks home page banner

During August one of our ebook providers, Askews and Holt, will be launching a new enhanced reader to replace the existing VLEeBooks reader.

Once migrated to the new reader any browser bookmarks for particular titles will no longer work and these will need to be re-accessed via Library OneSearch.

In preparation for the migration any user who wishes to save any notes stored on the current reader will be required to export these by Friday 12th July, otherwise they will be lost.

VLeBooks Notes options

VLeBooks Export Notes pop-up

Any titles stored within ‘My Bookshelves’ also need to be noted for future addition to the new reader as these will not transfer over when migration happens.

The new reader will include many new features such as highlighting, sophisticated note options, improved accessibility and mobile responsiveness.

Advertisements

LexisLibrary – access to News and International Content restored

LexisLibrary have now partially resolved access to the ‘News’ and ‘International Content’ section of the platform both on and off campus.

LexisLibarry News section landing page

However, direct access to title level content from within Library OneSearch is still not available when choosing ‘online access’ and results in an ‘unavailable’ page.

Library OneSearch entry for LexisLibrary direct access content

'You are not entitled to source' Title level error page from Library OneSearch.

We are continuing to work with the Lexis technical team to try and resolve this issue.

Passport – access restored

Following the recent outage across the Euromonitor International network we’ve now received confirmation from their technical team that all the issues have been resolved and access is again restored.

Access to Passport is direct on campus and by university username and password (using Shibboleth) off campus.

Euromonitor have apologised for the length of the disruption and any inconvenience this may have caused.

passport database home page

Passport database currently unavailable

Due to a system outage across the entire Euromonitor International network the Passport system is currently unavailable.

Technical staff at Euromonitor are working to resolve these issues and a further update will follow once access is restored.

Euromonitor apologise for any disruption this may be causing.

Passport outage notice page

WGSN – changes to registration process

As of Wednesday 24 April any new users creating educational WGSN accounts will have to register using their NTU email address ending in either @ntu.ac.uk or @my.ntu.ac.uk.

Any other attempts to register with a non-NTU email domain such as gmail or hotmail will result in a failed registration attempt.

Students and staff that have previously registered with personal email accounts will still be able to access their existing accounts.

WGSN registration page picture

Proquest Refworks – scheduled maintenance – 20 April 2019

PROQUEST REFWORKS WILL be conducting scheduled maintenance for approximately 1 hour on 20 April 2019 between 15:00 and 16:00.

They have advised that during this time new Refworks will be offline.

Write-n-Cite will be available offline, but users will not be able to sync their references with Refworks.

All existing references will be maintained and available at the end of the maintenance window.

Refworks homepage

 

Construction Information Service – off-campus access restored

THE PREVIOUSLY REPORTED issue preventing off-campus access to the Construction Information Service – off-campus access has now been resolved.

Off-campus access to the service is once again available via university username and password.

Off-campus access links in the Find Databases service to the LACORS and OHSIS databases have also been updated to ensure continuity of access.

The Construction Information Services platform