LLR’s subscription to 150+ titles on the Taylor and Francis eBook platform concludes at the end of December. The entry for T&F eBooks in eSearch will be withdrawn and all the individual eBook records will be removed from the Library Catalogue and SFX.
IS has confirmed that the network problems affecting on-campus access to external web resources (reported on 3 December and 10 December) have been resolved, following the implementation of several network management changes. Please report to Lib eServices details of any instances where remote access problems continue or reoccur.
eServices have been able to agree with IS new configuration arrangements which will re-enable IP authentication from PCs in the newly re-opened Newton building. The solution requires LLR to register additional IP information with all providers offering IP-based authentication. While this work is being urgently undertaken, it is likely that the re-registration process will not be fully completed until the new year. The advice to NTU staff and students attempting to access electronic resources from locations within Newton continue to be to use the eSearch, SFX and Library Catalogue access routes to these resources (rather than using any previously stored bookmarks). This will ensure that such requests are automatically routed to the appropriate off-campus login screens (wherever necessary) on which staff can login in exactly the same ways as if they were off-site.
LLR is working with IS to resolve issues affecting on-campus access to electronic resources from the first staff offices to be occupied in the newly re-opened Newton building. Because of the way that Newton PCs have been registered on the NTU network, external web connections from these PCs are not recognised as coming from Nottingham Trent University locations. This is because the IPs of these PCs are outside the normal IP-range of the university. This means that academic staff accessing electronic library subscription services which use IP authentication are not automatically logged in, and are effectively treated as being ‘off-campus’.
While LLR works to secure a resolution to this problem, the advice to NTU staff attempting to access electronic resources from locations within Newton is to use the eSearch, SFX and Library Catalogue access routes to these resources (rather than using any previously stored bookmarks). This will ensure that such requests are automatically routed to the appropriate off-campus login screens (wherever possible) on which staff can login in exactly the same ways as if they were off-site.
Further updates will follow as a resolution to this issue is progressed.
Technical issues affecting on-campus access to external web resources, previously reported on 3 December, are continuing to cause significant intermittent problems. As IS’s attempts to isolate the cause of the technical difficulties continue, the advice from eServices remains unchanged:
“If you encounter problems with accessing external web sites, please report details of the issue to the eServices team for us to investigate. We may be able to suggest an alternative means of access to the resource, and will also need to confirm that the problem you are reporting is not caused by an unrelated service issue.”
LLR staff and customers working on-campus may continue to experience intermittent problems accessing external databases and online services, pending the resolution of a technical issue affecting the NTU network which our colleagues in Information Systems are urgently investigating.
The problem results in the slow return of some web page requests, and often a time-out “Page cannot be displayed” error. In some instances, refreshing the page in the browser may result in the page loading correctly; but in other cases the site may remain inaccessible.
If you encounter problems with accessing external web sites, please report details of the issue to the eServices team for us to investigate. We may be able to suggest an alternative means of access to the resource, and will also need to confirm that the problem you are reporting is not caused by an unrelated service issue.
A further update will follow once IS has been able to identify and resolve the cause of these difficulties.
If you’ve any questions about this, please contact eServices for more information.
eBook titles available on the MyiLibrary platform are accessible from the library catalogue, where deep-links to individual titles are provided. A new platform level entry for MyiLibrary has now been added to eSearch. When customers access the MyiLibrary platform via this eSearch route, they will be resolved to the home page of the MyiLibrary service from where they can access the search and other facilities provided by MyiLibrary.