Lexis Nexis

LexisLibrary – access to News and International Content restored

LexisLibrary have now partially resolved access to the ‘News’ and ‘International Content’ section of the platform both on and off campus.

LexisLibarry News section landing page

However, direct access to title level content from within Library OneSearch is still not available when choosing ‘online access’ and results in an ‘unavailable’ page.

Library OneSearch entry for LexisLibrary direct access content

'You are not entitled to source' Title level error page from Library OneSearch.

We are continuing to work with the Lexis technical team to try and resolve this issue.

LexisLibrary – access to some content is unavailable

We are currently working with the technical team at LexisLibrary to try and restore access to the News and International Content sections of the platform, which have become unavailable since a recent upgrade.

Attempts to access these sections, either on or off campus, results in an error page.

A further update will follow once the issue is confirmed as resolved.

LexisLibrary news section error page - unrecognized network location

 

LexisLibrary: on-campus access reinstated

THE ACCESS PROBLEMS affecting the Lexis Library service, reported on 31 October, are ongoing.

It has been possible this morning to reinstate on-campus access to LexisLibrary (which is now direct from any device connected to the university network); off-campus access is not yet available, but will be reinstated as soon as possible.

Lexis Library - IP authenticated access

Lexis Library and Nexis UK – login issues

THE LIBRARY IS working with colleagues in Information Systems and external providers to reinstate access to the Lexis Library and the Nexis UK platforms, access to which are currently unavailable on-campus and off-campus.

Attempts to log in to either service using a university username and password resolve to an error page.

A further update will follow once access to both Nexis UK and Lexis Library is confirmed as working normally once more.

Lexis Nexis logo

Lexis Library and Nexis UK – login issues

The technical team at Lexis are investigating an issue which is preventing login requests to both the Lexis Library and Nexis UK services from completing successfully.

Requests from the Find Databases service of Library OneSearch resolve to an error page that reports a problem in the communication exchange between the Lexis platform and NTU’s single sign-on environment.

A further update will follow once the issue is confirmed as resolved.

UPDATED, 17 February 2017 – 13:54:

Lexis’ support team have updated the library as follows:

We are currently experiencing an on-going issue with the LexisNexis academic sites and our network engineers are already aware of this error that you are getting and are now working to resolve this as soon as possible. As of now, we do not have a turnaround time to when will this be fixed, but I will send you an update as soon as the issue gets resolved. We would like to apologize for any inconvenience that this has caused you.

UPDATED, 17 February 2017 – 22:24:

While Lexis’ team continue to work on the underlying technical issues, the access URLs for both Nexis UK and Lexis Library have been updated in Library OneSearch in an attempt to provide a more stable access experience.