TECHNICAL ISSUES WHICH were preventing authenticated access to a number of online resources requiring university username and password for access have all now been resolved.
The problems arose on 31 October and prevented or limited authenticated access to a number of services, including the following:
- Box of Broadcasts
- Lexis Library
- Nexis UK
The library was able to establish alternate authenticated access routes to several of these resources, but unfortunately not in all cases.
With the technical issues resolved late in the evening of 8 November, authenticated access to all the affected resources is once again operating normally.
OFF-CAMPUS ACCESS to the HeinOnline service, which had been affected by the same reported authenticated problems currently affecting other resources, has been reinstated.
Off-campus access to HeinOnline remains by university username and password. On-campus access to the service remains direct.
ACCESS TO WESTLAW from off-campus has been re-enabled in the library’s Find Databases service.
Off-campus access is available once again by university username and password (with access on-campus remaining direct).
The reported problems with the university’s preferred authenticated access route to Westlaw are continuing, but the library has been able to establish an alternative authentication method pending the resolution of these problems.
AS PART OF the rollout of the new hosted eZproxy service, off-campus access to the ISURV platform has been re-enabled. Off-campus access is once again available by university username and password, with on-campus access continuing to be direct.
AS PART OF the rollout of the new hosted eZproxy service, the ability to register a new (and re-activate an inactive) WGSN account from off-campus has been re-enabled – as long as the student authenticates via the Library OneSearch link. Library colleagues will no longer need to mediate the creation or reactivation of WGSN accounts for students who are off-campus.
An updated guide to creating a WGSN account, and guide to managing an existing WGSN account, have also been made available through the listing of the resource in the Find Databases service of Library OneSearch.
AS PART OF the rollout of the new hosted eZproxy service, off-campus access to the BCIS (Buidling Cost Information Service) platform has been restored. On-campus access continues to be direct, with off-campus access available once again by university username and password.
The eZproxy authentication framework enables the library to provide secure off-campus access to subscription-based third-party resources for providers who are unable to support the Shibboleth protocol. We have encountered an issue over the last few months that has led to the loss of off-campus to a number of such resources. This is the result of those third-party web platforms moving their entire site across from ‘http:’ to the more secure ‘https:’ protocol. This causes a key component of the exchange between the university’s eZproxy server and the third party site to fail.
The solution to this issue is an upgrade to the eZproxy server, an enhancement that colleagues in IS are preparing to deploy to the production environment once testing has successfully completed.
The resources currently affected by this problem are:
A further update will follow once the upgrade to eZproxy has been deployed and access to these services is confirmed as restored.