Currently there is a problem with access to Emerald via the libraries Delegated Centres web page. This has been reported to Emerald, and they have confirmed that the problem lies at their end.
Their IT department are working on this, and expect to implement a fix early next week.
As a temporary work around they have issued us with a direct Athens login link:
I’ve requested that the current link from the Delegated Centres page be updated with the link above as a matter of urgency.
In the meantime either, click on the link or copy and paste it into your address bar, then enter your Athens Username and Password.
Please note: This direct URL worked fine in Internet Explorer, but you receive a security warning in Firefox. Therefore, it’s advisable to use Internet Explorer until this problem is resolved.
We will continue to work with Emerald for a speedy resolution to this problem
Following a number of recent customer queries about access to full-text content on the Emerald platform, it may be helpful to clarify that LLR only subscribes to a proportion of the full-text content available on the Emerald platform rather than the entire of the collection.
Once a customer is logged in (by IP on-campus or by Athens username and password from off-campus), content that is not available in full-text will be indicated by the display of a ‘padlock’ graphic in the results display (see illustration below).
When searching, it is possible to set a search limit in the native Emerald interface so that only results within ‘My subscribed content’ are returned (see illustration below). This means that all of the returned results will be available to a logged in NTU customer in full-text; and any that are not available in full-text will be suppressed.
Athens based authentication to the Emerald service has now been restored, and links and prompts in eSearch and SFX have been updated accordingly.
A technical problem which was affecting remote and metasearching of Emerald in eSearch earlier this week has now been fixed. Emerald searches are now returning results in eSearch normally.
Emerald’s technical team are working to rectify problems affecting the functionality of the ‘Marked Lists’ service within Emerald (through which customers select and save search results in their personal account space within the Emerald interface). Emerald hope to have these problems resolved shortly. In the meantime, please contact eServices if you’d like any more detailed information about the nature of the functional issues involved.
Remote and metasearching of the Emerald platform has now been re-enabled in eSearch following the deployment of a second updated search configuration.
Ex Libris are working on a new search configuration for remote and metasearching of the Emerald full-text service in eSearch, following changes in the platform introduced this week. As with JSTOR, LLR will activate the new configuration as soon as it is made available. In the meantime, remote and metasearching of Emerald FullText has been temporarily suspended in eSearch.
Emerald Insight have completed their server maintenance and response times are back to normal, but please let me know if you continue to experience problems.
Emerald Insight are carrying out server maintenance which means that we’re experiencing slow response times when accessing the Emerald Fulltext database, particularly when trying to open PDF or HTML documents (the delay can be as long as 5+ minutes). Hopefully normal service will be restored shortly, but I will let you know when Emerald report that their work is completed.
Remote searches of the Emerald platform from eSearch have been intermittently slow over the past week, resulting in some cases in search requests, and requests for full record display, timing out. Investigations are continuing with Emerald to identify the cause. In the meantime, remote searches of Emerald in eSearch may be temporarily disabled if the problem returns.