THE PROBLEMS AFFECTING off-campus access to article-level content on the EBSCOhost platform reported earlier this week have now been resolved.
Off-campus request from Library OneSearch, or from any other discovery location, now resolve through a two-step process to the NTU Single Sign-on page. Once authentication is complete, off-campus access to article-level material completes successfully.
THE LIBRARY IS working with the technical team at EBSCOhost to resolve an issue with article-level access to EBSCOhost content from off-campus locations.
At present, content requests are, in some cases, resolving to an error page displaying an ‘Authentication Error 103’ (see below) following an the attempt to login through the NTU Single Sign-on service.
Database level access to all EBSCOhost content is unaffected. For the time being, the recommended workaround when access article-level EBSCOhost content from off-campus is to access the the required database from the Find Databases service and then locate the required content.
A further update will follow once the issue is confirmed as resolved.
UPDATE: This issue was confirmed as resolved on 27 February 2020.
The issues affecting access to content from EBSCOhost, from both on-campus and off-campus, have been resolved.
We are currently having problems with accessing content from EBSCOhost both on and off campus. The cause of the problem is under investigation.
Access to the SPORTDiscus with Full Text service on the EBSCOhost platform, which was confirmed to be temporarily unavailable on Friday (30 June 2017), has now been restored.
Access to SPORTDiscus with Full Text is available once again through Library OneSearch and access to the full-text content of the publications in the collection is available once more through SFX.
Access to the SPORTDiscus with Full Text service on the EBSCOhost platform is currently unavailable to Libraries and Learning Resources’ customers. Requests to either the article level (through SFX) or to the database level (through Library OneSearch) are resolving to the EBSCOhost homepage (which does not list SPORTDiscus with Full Text as an option). A further update will follow once access is confirmed as restored.
The Library’s subscription to the SPORTDiscus abstract and indexing database has now been upgraded to provide full-text content for more than 700 titles in the SPORTDiscus With Full-Text collection. Access remains direct on-campus and by university username and password from off-campus.
Access to the A&I version of SPORTDiscus will continue to be available until April. Full-text titles have been activated in the SFX service and will be added to the indexed inventory of the library’s electronic journal collection shortly.
UPDATE, 20 APRIL 2017: Access to the A&I version of SPORTDiscus has been withdrawn from Library OneSearch, with SPORTDiscus – with Full Text now presented by default. This has also been replicated in the EBSCOhost interface.