Current outage and service issues

e-Duke Journals Scholarly Expanded Collection – off campus access issues

There is currently an off campus sign-in problem for Highwire Press e-Duke Journals Scholarly Expanded Collection.

When you choose ‘Sign in via your Institution’ Nottingham Trent University no longer appears in the UK Access institution list.

The technical team at Duke University Press are currently investigating this issue.



Problems with accessing content from EBSCOhost

We are currently having problems with accessing content from EBSCOhost both on and off campus. The cause of the problem is under investigation.

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Box of Broadcasts: radio clip feature error

The ‘clip’ feature on the Box of Broadcast platform (which provides access to recordings of free-to-air radio and television programmes for the education sector) is currently not available for radio content (TV content is unaffected). ‘Clipping’ allows a pertinent section of a longer recording to be highlighted and given its own deep-link URL.

When attempting to play a saved ‘clip’ from a radio broadcast, the following on-screen error appears:

The media could not be loaded, either because the server or network failed or because the format is not supported.

Box of Broadcast - radio - clip - initial error message

When the page is refreshed, as advised, the following on-screen error displays: “HLS playlist request error at: [URL]”

Box of Broadcast - radio - clip - reload error message

The Box of Broadcast support team advise that a solution to this issue is being treated as a priority, but no resolution date has yet been confirmed.

In the meantime, it remains possible to link to a (whole) radio broadcast, and advise listeners of the relevant start and end times of the recommended segment of the programme.

Off-campus access using eZproxy and updates to third-party web sites

The eZproxy authentication framework enables the library to provide secure off-campus access to subscription-based third-party resources for providers who are unable to support the Shibboleth protocol. We have encountered an issue over the last few months that has led to the loss of off-campus to a number of such resources. This is the result of those third-party web platforms moving their entire site across from ‘http:’ to the more secure ‘https:’ protocol. This causes a key component of the exchange between the university’s eZproxy server and the third party site to fail.

The solution to this issue is an upgrade to the eZproxy server, an enhancement that colleagues in IS are preparing to deploy to the production environment once testing has successfully completed.

The resources currently affected by this problem are:

  • BCIS
  • Elgar Online
  • isurv
  • New Left Review

In addition, it is currently not possible for for students to register new accounts on the WGSN service from off-campus. The library is able to register new accounts for students who are off-site and have details of their registration emailed to them. Once registration has completed, off-campus access to WGSN is available.

A further update will follow once the upgrade to eZproxy has been deployed and access to these services is confirmed as restored.

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