Current outage and service issues

Box of Broadcasts – scheduled maintenance – 19 July 2018

A scheduled maintenance period for the Box of Broadcasts platform is due on Thursday 19 May 2018 between 07:00 and 09:00.  The provider advises that the service may be at risk during these times.

BoB - new platform

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Elsevier Science Direct – some sign in issues for off campus users

Elsevier are currently investigating an issue with sign in for off campus access.

After arriving at an article page if you choose the purchase pdf option and then sign in via your institution, after selecting Nottingham Trent University login and completing NTU single sign in, you are presented with a 404 error page.

science direct 404 error

Until this is resolved off campus users should select the sign in option to the top right of the screen, as this ‘sign in via your institution’ route works ok.

Science direct sign in option

Box of Broadcasts: radio clip feature error

The ‘clip’ feature on the Box of Broadcast platform (which provides access to recordings of free-to-air radio and television programmes for the education sector) is currently not available for radio content (TV content is unaffected). ‘Clipping’ allows a pertinent section of a longer recording to be highlighted and given its own deep-link URL.

When attempting to play a saved ‘clip’ from a radio broadcast, the following on-screen error appears:

The media could not be loaded, either because the server or network failed or because the format is not supported.

Box of Broadcast - radio - clip - initial error message

When the page is refreshed, as advised, the following on-screen error displays: “HLS playlist request error at: [URL]”

Box of Broadcast - radio - clip - reload error message

The Box of Broadcast support team advise that a solution to this issue is being treated as a priority, but no resolution date has yet been confirmed.

In the meantime, it remains possible to link to a (whole) radio broadcast, and advise listeners of the relevant start and end times of the recommended segment of the programme.

Off-campus access using eZproxy and updates to third-party web sites

The eZproxy authentication framework enables the library to provide secure off-campus access to subscription-based third-party resources for providers who are unable to support the Shibboleth protocol. We have encountered an issue over the last few months that has led to the loss of off-campus to a number of such resources. This is the result of those third-party web platforms moving their entire site across from ‘http:’ to the more secure ‘https:’ protocol. This causes a key component of the exchange between the university’s eZproxy server and the third party site to fail.

The solution to this issue is an upgrade to the eZproxy server, an enhancement that colleagues in IS are preparing to deploy to the production environment once testing has successfully completed.

The resources currently affected by this problem are:

  • Elgar Online

A further update will follow once the upgrade to eZproxy has been deployed and access to these services is confirmed as restored.

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