Box of Broadcasts

Box of Broadcasts – scheduled maintenance – 07 December 2017

A scheduled maintenance period for the Box of Broadcasts platform is due on Thursday 07 December 2017 between 07:00 and 09:00.  The provider advises that the service may be at risk during these times.

BoB - new platform

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Box of Broadcasts: radio clip feature error

The ‘clip’ feature on the Box of Broadcast platform (which provides access to recordings of free-to-air radio and television programmes for the education sector) is currently not available for radio content (TV content is unaffected). ‘Clipping’ allows a pertinent section of a longer recording to be highlighted and given its own deep-link URL.

When attempting to play a saved ‘clip’ from a radio broadcast, the following on-screen error appears:

The media could not be loaded, either because the server or network failed or because the format is not supported.

Box of Broadcast - radio - clip - initial error message

When the page is refreshed, as advised, the following on-screen error displays: “HLS playlist request error at: [URL]”

Box of Broadcast - radio - clip - reload error message

The Box of Broadcast support team advise that a solution to this issue is being treated as a priority, but no resolution date has yet been confirmed.

In the meantime, it remains possible to link to a (whole) radio broadcast, and advise listeners of the relevant start and end times of the recommended segment of the programme.

Box of Broadcasts – ongoing, intermittent service issues

The Box of Broadcasts streaming service has been experiencing ongoing and intermittent service issues over the last few days.

A rescheduled maintenance period for the BoB platform also means that the service will be ‘at risk’ between 08.00 and 10.00am on 22 December 2016.

The service advises as follows:

From around 22.30 on Monday 12 December, the service has been experiencing intermittent outages and issues with some content playback. Content broadcast from around 22.30 on Monday 12 December onwards is still experiencing playback problems, however, system access has now been fully restored. We’re working on fixing playback for these recently broadcast programmes, and will update you when this content is accessible again. The vast majority of archive content remains unaffected and is accessible.

The cause of the disruption has been due to our preparation of a system upgrade and login server maintenance, that was scheduled to take place on 15 December 2016 between 08.00am and 10.00am. This upgrade was due to fix an issue with signing-in and also deliver the new embed code functionality, which has experienced implementation problems.

Due to the problems experienced by users over the last few days, we have rescheduled the server maintenance to 22 December 2016, close to the holiday period, where we hope any disruption will be kept to an absolute minimum. As a result, please consider BoB at risk between 08.00 and 10.00am on 22 December 2016, and let your users know about the scheduled maintenance.

We’d like to apologise for any disruption to teaching over the last few days. Please be assured we are working on a number of resilience measures that will provide far greater system stability going forward.

BoB - new platform

Box of Broadcasts: content accessible; login working normally

Following the work by the Box of Broadcasts (BoB) team to recover access to the BoB platform following the recent outage, the technical issue preventing NTU staff and students from logging in to the service has also now been resolved.

Access to BoB is now available (on-campus, and off-campus [within the UK]) by university username and password.

BoB - new platform