‘New’ RefWorks maintenance downtime, 21 March 2020

New RefWorks logo

THE ‘NEW’ REFWORKS (v3) service will be unavailable from 09:00 (UK time) on Saturday 21 March 2020 for around four hours, due to essential upgrade work.

The following components of RefWorks will be affected:

  • RefWorks v3
  • RefWorks Citation Manager
  • Write-N-Cite (connection to v3 RefWorks)
  • Refworks for Google Docs

Users of RefWorks v3 will be alerted to the upcoming outage period through the in-app notification feature.

Box of Broadcasts – service issues resolved

BoB - new platform

THE TECHNICAL ISSUES affecting access to the Box of Broadcasts streaming audio-visual service reported earlier today are now confirmed as resolved.

All of Box of Broadcasts’ services should now be available and running normally.

Box of Broadcasts – service outage this morning

THE BOX OF Broadcasts audio-visual streaming service is currently unavailable, as a result of technical problems with the platform’s authentication system.

BoB’s engineering team are aware of, and are working to fix, the problem. A further update will follow once normal operations have been restored.

EBSCOhost – issues affecting off-campus article-level access resolved

EBSCOhost logo

THE PROBLEMS AFFECTING off-campus access to article-level content on the EBSCOhost platform reported earlier this week have now been resolved.

Off-campus request from Library OneSearch, or from any other discovery location, now resolve through a two-step process to the NTU Single Sign-on page. Once authentication is complete, off-campus access to article-level material completes successfully.

LinkedIn Learning – new courses added to Library OneSearch

LinkedIn Learning

FOLLOWING A COMPREHENSIVE review of the LinkedIn Learning content in Library OneSearch, more than 8,200 individual current course records are now discoverable in both LOS and LOS Pro.

All legacy Lynda.com records have been migrated to the LinkedIn Learning equivalents, and updated with all current metadata and linking syntax; withdrawn (and superseded) courses have been removed; and thousands of new LinkedIn Learning courses added.

All Lynda.com content on Resource Lists in the RLMS has also been updated with the current LinkedIn Learning content equivalent.

While the previous Lynda.com web links automatically redirected to the LinkedIn Learning platform (ensuring that access has remain uninterrupted), new arrangements now in place will ensure that course content discoverable in Library OneSearch will align with evolving LinkedIn Learning provision in the future.

Course content discoverable in LOS includes the following examples:

EBSCOhost – issues with article-level off-campus access from Library OneSearch and SFX

EBSCOhost logo

THE LIBRARY IS working with the technical team at EBSCOhost to resolve an issue with article-level access to EBSCOhost content from off-campus locations.

At present, content requests are, in some cases, resolving to an error page displaying an ‘Authentication Error 103’ (see below) following an the attempt to login through the NTU Single Sign-on service.

EBSCOhost 103 error

Database level access to all EBSCOhost content is unaffected. For the time being, the recommended workaround when access article-level EBSCOhost content from off-campus is to access the the required database from the Find Databases service and then locate the required content.

A further update will follow once the issue is confirmed as resolved.

UPDATE: This issue was confirmed as resolved on 27 February 2020.

New resource: ProQuest One Literature

Proquest One Literature

ACCESS TO THE ProQuest One Literature platform has been enabled today in the Find Databases service.

The resource is described as:

The ProQuest One Literature database brings together contemporary scholarship across the breadth of the literary world. It contains more than 1200 full-text journals, 500,000 primary works, 20,000 historic literary criticism sources, 1300 videos, and 20,000 eBooks. It also provides access to rare and hard-to-find texts by writers from across the world, and guides to authors and to literary movements which explore similarities and differences across topical, societal, historical, philosophical and stylistic categories. Offering access to more than 14,000 dissertations and theses, the database also includes the contents of the Annual Bibliography of English Language and Literature (ABELL).

Access to more than 16,000 separate titles contained within ProQuest One Literature have also been enabled in the SFX (Find It @ NTU) service.

Access to the ProQuest One Literature platform is direct on-campus and by university username and password from off-campus.