Author: Fay Harrison

Loss of ALEPH services on Sunday 29th November

We experienced a total loss of ALEPH services for most of yesterday, Sunday 29th November, affecting ALEPH client, Web OPAC and Self Service. This occurred when the directory space allocated for system backups filled up, causing ALEPH to stop working.

Normal service was resumed around 8:00pm yesterday evening.

IS have put measures in place to prevent this from happening again.

Web of Knowledge access problems continue

We’re still experiencing problems with access to Web of Knowledge – get ‘Page cannot be displayed’ error message, or the web page doesn’t display correctly.  Thomson Reuters, who provide the technical support for this resource, are investigating the problems.

CSA databases now available

The problem affecting the CSA databases yesterday (Wednesday 8th July) has now been fixed. Our suppliers had experienced network problems which prevented users from connecting to their website. So, access to all of the titles in our subscription suite has been restored. This means users can now access:

  • ANTE (Abstracts in New Technology and Engineering)
  • ARTbibliographies Modern
  • ASSIA (Applied Social Sciences Index and Abstracts)
  • Avery Index to Architectural Periodicals
  • BHI (British Humanities Index)
  • Criminal Justice Abstracts
  • DAAI (Design and Applied Arts Index)
  • ERIC (Educational Resources Information Center)
  • PILOTS Database
  • Polymer Library
  • Social Services Abstracts
  • Sociological Abstracts
  • CSA_02

    CSA databases unavailable

    The CSA range of databases are currently unavailable due to a server failure in the States where the databases are hosted. Engineers are investigating the problem, and we’ll give a further update once we have more news.

    These are the databases which are affected:
    ANTE (Abstracts in New Technology and Engineering)
    ARTbibliographies Modern
    ASSIA (Applied Social Sciences Index and Abstracts)
    Avery Index to Architectural Periodicals
    BHI (British Humanities Index)
    Criminal Justice Abstracts
    DAAI (Design and Applied Arts Index)
    ERIC (Educational Resources Information Center)
    PILOTS Database
    Polymer Library
    Social Services Abstracts
    Sociological Abstracts

    CSA_02

    Athens authentication ‘network failure’ error message: Response from Eduserv

    The problem reported at the end of last week, whereby some users experienced error messages “temporary network failure” followed by “No return URL specified” when trying to access Athens Authenticated eResources, has been investigated by Eduserv but unfortunately they are unable to replicate the problem and have not received reports from any other site. As a result we’ve agreed to close the call and accept that this may have been a temporary network glitch. However, if you do experience a further reoccurrence, then please report it to eServices, along with details of the Athens ID you were using, the eResource being accessed plus date and time. That way Eduserv can carry out a detailed analysis of their connection logs.

    Athens authentication ‘network failure’ error message

    We’re getting reports of intermittent problems when users are trying to logon to eResources using their Athens credentials. In particular, users are getting the following error messages:

    Temporary network failure

    ….which after repeated attempts to re-enter their ID and password is followed by…

    No return URL

    If the user goes back to eSearch to start again, when they next try to access the eResource then no Athens prompt is presented and they are automatically taken straight in to the service. This suggests that the original Athens authentication attempt was successful, but had given the user an incorrect response message.

    We’ve reported this to Athens, and we’ll give you a further update when we get confirmation of a fix. In the meantime, Athens authenticated services are still accessible, but users are likely to be confused by the misleading error messages.