Month: April 2019

Passport database currently unavailable

Due to a system outage across the entire Euromonitor International network the Passport system is currently unavailable.

Technical staff at Euromonitor are working to resolve these issues and a further update will follow once access is restored.

Euromonitor apologise for any disruption this may be causing.

Passport outage notice page

WGSN – changes to registration process

As of Wednesday 24 April any new users creating educational WGSN accounts will have to register using their NTU email address ending in either @ntu.ac.uk or @my.ntu.ac.uk.

Any other attempts to register with a non-NTU email domain such as gmail or hotmail will result in a failed registration attempt.

Students and staff that have previously registered with personal email accounts will still be able to access their existing accounts.

WGSN registration page picture

Proquest Refworks – scheduled maintenance – 20 April 2019

PROQUEST REFWORKS WILL be conducting scheduled maintenance for approximately 1 hour on 20 April 2019 between 15:00 and 16:00.

They have advised that during this time new Refworks will be offline.

Write-n-Cite will be available offline, but users will not be able to sync their references with Refworks.

All existing references will be maintained and available at the end of the maintenance window.

Refworks homepage

 

Construction Information Service – off-campus access restored

THE PREVIOUSLY REPORTED issue preventing off-campus access to the Construction Information Service – off-campus access has now been resolved.

Off-campus access to the service is once again available via university username and password.

Off-campus access links in the Find Databases service to the LACORS and OHSIS databases have also been updated to ensure continuity of access.

The Construction Information Services platform

Construction Information Service – off-campus access unavailable

THE LIBRARY IS working with the suppliers of the Construction Information Service platform to restore off-campus access to the service. At present off-campus access is unavailable; although on-campus access has not been affected.

A further update will follow once off-campus access to the CIS platform is confirmed to be restored and working normally.

The Construction Information Services platform

ProQuest eBook platforms – scheduled maintenance – 20 April 2019

Search ProQuest platform

A routine maintenance period on the ProQuest eBook platforms is scheduled for Saturday 20 April 2019, between 17:00 and 19:00 (UK time). This means that the following ProQuest eBook platform and service, to which the library subscribes, will be unavailable throughout this two hour period:

  • EBook Central

LexisLibrary – access to some content is unavailable

We are currently working with the technical team at LexisLibrary to try and restore access to the News and International Content sections of the platform, which have become unavailable since a recent upgrade.

Attempts to access these sections, either on or off campus, results in an error page.

A further update will follow once the issue is confirmed as resolved.

LexisLibrary news section error page - unrecognized network location