Day: October 25 2017

Access issues with Duke University press online

Currently there is an issue preventing access to Duke University Press online content from off-campus. The cause of the problem is under investigation.

HV10

Box of Broadcasts: radio clip feature error

The ‘clip’ feature on the Box of Broadcast platform (which provides access to recordings of free-to-air radio and television programmes for the education sector) is currently not available for radio content (TV content is unaffected). ‘Clipping’ allows a pertinent section of a longer recording to be highlighted and given its own deep-link URL.

When attempting to play a saved ‘clip’ from a radio broadcast, the following on-screen error appears:

The media could not be loaded, either because the server or network failed or because the format is not supported.

Box of Broadcast - radio - clip - initial error message

When the page is refreshed, as advised, the following on-screen error displays: “HLS playlist request error at: [URL]”

Box of Broadcast - radio - clip - reload error message

The Box of Broadcast support team advise that a solution to this issue is being treated as a priority, but no resolution date has yet been confirmed.

In the meantime, it remains possible to link to a (whole) radio broadcast, and advise listeners of the relevant start and end times of the recommended segment of the programme.