Lexis Library and Nexis UK – login issues

The technical team at Lexis are investigating an issue which is preventing login requests to both the Lexis Library and Nexis UK services from completing successfully.

Requests from the Find Databases service of Library OneSearch resolve to an error page that reports a problem in the communication exchange between the Lexis platform and NTU’s single sign-on environment.

A further update will follow once the issue is confirmed as resolved.

UPDATED, 17 February 2017 – 13:54:

Lexis’ support team have updated the library as follows:

We are currently experiencing an on-going issue with the LexisNexis academic sites and our network engineers are already aware of this error that you are getting and are now working to resolve this as soon as possible. As of now, we do not have a turnaround time to when will this be fixed, but I will send you an update as soon as the issue gets resolved. We would like to apologize for any inconvenience that this has caused you.

UPDATED, 17 February 2017 – 22:24:

While Lexis’ team continue to work on the underlying technical issues, the access URLs for both Nexis UK and Lexis Library have been updated in Library OneSearch in an attempt to provide a more stable access experience.

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