Science Direct: issue affecting direct export to RefWorks

The RefWorks technical team are working to resolve a problem which is affecting the ‘RefWorks Direct Export’ service from Science Direct (SciVerse).

For the first direct export request from a Science Direct session, a new pop-up windows resolves to the RefWorks login screen. After selecting ‘Nottingham Trent University’ from the drop-down list of institutions and logging in with a university username and password, the export to RefWorks succeeds and the Last Imported folder is populated with the newly imported records.

However, subsequent RefWorks direct export requests attempted during the same session resolve to the logged-in user’s RefWorks account without the newly exported records being imported into RefWorks.

RefWorks do not have, at present, a timeline for the correction of this problem, but are actively working on a fix.

In the meantime, a simple workaround provides a temporary solution to the problem.

  • After the first Science Direct export has completed successfully in RefWorks, select the Log out option in RefWorks to end the current RefWorks session
  • For subsequent export requests from Science Direct in the same session, the browser will then be directed back to the RefWorks login screen
  • Once the user has selected ‘Nottingham Trent University’ from the drop-down list, they should be resolved to RefWorks as a logged-in user (because their Shibboleth session is still active in their browser, they should not be required to log in again) and the export request should complete successfully

A further update will follow once this issue has been satisfactorily resolved and this workaround is no longer necessary.

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