Problems affecting off-campus access to databases on the EBSCOhost platform have been resulting in error messages for staff and students logging in using their university username and password in the native EBSCOhost interface.
While investigations into the cause of the problem continue, all off-campus login requests to EBSCOhost databases have been moved from Shibboleth to secure proxy authentication. LLR customers will continue to login to EBSCOhost using their university username and password, so the switchover will be all-but invisible to those accessing EBSCOhost resources through SFX and Library OneSearch. However, because proxy linking is a special form of authentication, login requests from off-campus customers accessing EBSCOhost outside the library’s resource discovery environment (for example, through a Google search) will continue to experience login problems. The advice to such customers is to access EBSCOhost content through LOS and SFX, where their login requests can be routed correctly.
Once the technical issues have been satisfactorily resolved, off-campus authentication for EBSCOhost resources will be returned to the Shibboleth framework.