Month: November 2012

JSTOR – problems affecting some SFX full-text requests

The JSTOR technical team are working to resolve issues that are affecting incoming full-text requests from link resolvers (such as SFX [Find it @ NTU]) for some (but not all) JSTOR content. Some requests from SFX to articles in JSTOR journals may currently result in errors. JSTOR reports the service is:

currently experiencing some technical issues with inbound OpenURL linking. While these issues do not affect all articles, we do acknowledge the inconvenience here and are working hard to resolve the issue as quickly as possible. […] Unfortunately at this time we do not have an estimate of when this issue will be completely solved, but we appreciate your patience.

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RefWorks – direct export issue resolved (Science Direct and Wiley Online Library)

The RefWorks technical team have resolved an issue which was causing the direct-to-RefWorks export facility in both Science Direct and Wiley Online Library to fail.

Direct export to RefWorks from both of those platforms is now confirmed as working normally once again.

EBSCOhost – move from Shibboleth to secure proxy access from off-campus

Problems affecting off-campus access to databases on the EBSCOhost platform have been resulting in error messages for staff and students logging in using their university username and password in the native EBSCOhost interface.

While investigations into the cause of the problem continue, all off-campus login requests to EBSCOhost databases have been moved from Shibboleth to secure proxy authentication. LLR customers will continue to login to EBSCOhost using their university username and password, so the switchover will be all-but invisible to those accessing EBSCOhost resources through SFX and Library OneSearch. However, because proxy linking is a special form of authentication, login requests from off-campus customers accessing EBSCOhost outside the library’s resource discovery environment (for example, through a Google search) will continue to experience login problems. The advice to such customers is to access EBSCOhost content through LOS and SFX, where their login requests can be routed correctly.

Once the technical issues have been satisfactorily resolved, off-campus authentication for EBSCOhost resources will be returned to the Shibboleth framework.

Verdict Research (Datamonitor 360) – access on-campus currently by university username and password

Datamonitor are experiencing some network issues, which mean that IP-authenticated access to Verdict Research (Datamonitor 360) on-campus is no longer working.

Pending the resolution of the problems by Datamonitor, on-campus login to Verdict Research (Datamonitor 360) has been switched to university username and password (using Shibboleth).

Access URLs and prompts in Library OneSearch have been updated accordingly, with the additional login advice:

Select Datamonitor360 and then Nottingham Trent University from the drop-down list