Problems affecting the Web of Knowledge service

Following a series of upgrades on the Web of Knowledge platform (to support the migration to a new WoK interface), unanticipated technical problems are affecting the service.

Thomson ISI-MIMAS advise:

“We are currently experiencing performance issues with Web of Knowledge access, search and navigation. Our technical staff is working to resolve the problem as quickly as possible. We apologize for any inconvenience and appreciate your patience.”

For most off-campus customers, Shibboleth based authentication (using a university username and password) is unavailable, either through eSearch or direct in the WoK interface.

The affected services are:

* Arts and Humanities Citation Index
* BIOSIS Previews (Web of Science)
* Journal Citation Reports
* Science Citation Index
* Social Science Citation Index
* Web of Knowledge
* Web of Science (with Conference Proceedings)

Service alerts have been added to all of these resources in eSearch. A further update will follow once these service problems are confirmed as resolved

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