Month: July 2011

EBSCOhost – journal linking issue resolved

EBSCOhost have confirmed that the problems affecting deep-link requests to EBSCO journal titles, reported earlier in the week, has now been resolved.

Journal links in eSearch and SFX to EBSCOhost titles should now connect normally.

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Metasearch, SFX and EBSCOhost

The reported problem affecting metasearching and remote searching of EBSCOhost databases in eSearch has now been resolved. Searches are working normally (indicated both by repeated testing and by live tracking of the eSearch search logs) – please report any remaining anomalies you encounter (the time of the failure, if known, would help to track back through the log files to identify the problem).

The separate issue affecting deep-linking to EBSCOhost ejournal titles through SFX is still being investigated. EBSCO are aware of “sporadic failing persistent links to records within EBSCOhost” impacting on all customers of SFX and other linking services. A further update will follow once this additional service issue has also been resolved

Problems affecting the Web of Knowledge service

Following a series of upgrades on the Web of Knowledge platform (to support the migration to a new WoK interface), unanticipated technical problems are affecting the service.

Thomson ISI-MIMAS advise:

“We are currently experiencing performance issues with Web of Knowledge access, search and navigation. Our technical staff is working to resolve the problem as quickly as possible. We apologize for any inconvenience and appreciate your patience.”

For most off-campus customers, Shibboleth based authentication (using a university username and password) is unavailable, either through eSearch or direct in the WoK interface.

The affected services are:

* Arts and Humanities Citation Index
* BIOSIS Previews (Web of Science)
* Journal Citation Reports
* Science Citation Index
* Social Science Citation Index
* Web of Knowledge
* Web of Science (with Conference Proceedings)

Service alerts have been added to all of these resources in eSearch. A further update will follow once these service problems are confirmed as resolved