Land of Lost content – email address format; service response times

Land of Lost content is one of a relatively small number of resources which record an email address as the username for the student or staff member registering to use the service (and which checks that the email address is from a subscribing institution). The format of NTU student emails has changed from [N-number]@ntu.ac.uk to [Firstname.LastnameYearofEntry]@my.ntu.ac.uk. LoLC is now configured to accept the new format email address for new registrations. Students who have already registered with LoLC have two options. Either to continue using their ‘old format’ email (and self-selected password) when logging in to LoLC; or to re-register as a new user using their new format email (and new self-selected password). Re-registering as a new user will mean losing access to any saved items created under the previous account.

The LoLC technical team is investigating LLR’s service report of slow response times on the service. A further update on this issue will follow once LoLC have diagnosed the cause of the problem.

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