Month: March 2010

Off-campus access to Emerald – Shibboleth problem

Emerald’s technicians are working to resolve an issue which is preventing some off-campus access login requests (using Shibboleth) from resolving successfully.

Where the problem occurs, a customer sees the error message “Institution login could not be completed” once they have attempted to login to the service from off-campus.

While their investigations continue, Emerald have provided us with a temporary username and password which NTU staff and students can use to access the service from off-campus. This account will be active for the next seven days, and can be used simultaneously by different staff members and students – these details can be requested from the eServices team.

These details must be entered in the Emerald login boxes on the top-left hand corner of the main Emerald Insight interface.

These temporary account details can be shared with staff members and students as required in the event of Shibboleth login problems.

A further update will follow once Emerald have confirmed that Shibboleth based authentication is working normally once again.

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LexisLibrary and Nexis UK – access available once again

Lexis have confirmed that the problems preventing Shibboleth authentication on the Lexis Library and Nexis services have now been resolved.

Access to those services is now working normally again – and information in eSearch has been updated accordingly.

If you encounter any further difficulties accessing either service, please send full details to the eServices team (including any on-screen error messages).

LexisLibrary and Nexis UK – access unavailable

Due to technical problems affecting the Lexis Shibboleth service, it is currently not possible to login to either the LexisLibrary or Nexis UK service. Requests to login resolve to the following error message:

Your attempt to sign in to the LexisNexis® services via Federated Access has failed.

Lexis’s technical team is working to resolve the issue, and a further update will follow once access has been restored. Service icons, and customer notices, indicating the existence of this problem have been added to eSearch.