Emerald’s technicians are working to resolve an issue which is preventing some off-campus access login requests (using Shibboleth) from resolving successfully.
Where the problem occurs, a customer sees the error message “Institution login could not be completed” once they have attempted to login to the service from off-campus.
While their investigations continue, Emerald have provided us with a temporary username and password which NTU staff and students can use to access the service from off-campus. This account will be active for the next seven days, and can be used simultaneously by different staff members and students – these details can be requested from the eServices team.
These details must be entered in the Emerald login boxes on the top-left hand corner of the main Emerald Insight interface.
These temporary account details can be shared with staff members and students as required in the event of Shibboleth login problems.
A further update will follow once Emerald have confirmed that Shibboleth based authentication is working normally once again.
Lexis have confirmed that the problems preventing Shibboleth authentication on the Lexis Library and Nexis services have now been resolved.
Access to those services is now working normally again – and information in eSearch has been updated accordingly.
If you encounter any further difficulties accessing either service, please send full details to the eServices team (including any on-screen error messages).
Due to technical problems affecting the Lexis Shibboleth service, it is currently not possible to login to either the LexisLibrary or Nexis UK service. Requests to login resolve to the following error message:
Your attempt to sign in to the LexisNexis® services via Federated Access has failed.
Lexis’s technical team is working to resolve the issue, and a further update will follow once access has been restored. Service icons, and customer notices, indicating the existence of this problem have been added to eSearch.
The previously reported problem preventing connections to EBSCOhost service resolving to the selected service was resolved a few days after being first reported. On-campus links to EBSCOhost databases now default directly to the individual selected database search screen.
The problem preventing links from Science Direct to SFX (Find it @ NTU) from resolving correctly reported on 26 January has now been corrected by Elsevier. Connections from Science Direct to SFX are now working normally.
Access to the Linguistics Abstracts Online service has been re-enabled in eSearch following a temporary loss of access. Access is once again direct on-campus and by university username and password from off-campus.