Elsevier Science Direct – issue affecting SFX linking

A minor upgrade to the Elsevier Science Direct platform has inadvertently led to all outbound SFX links generating an error. (The issue is affecting all SFX customers of Science Direct, globally).

When a vistor clicks on an SFX (Find it @ NTU) link on a Science Direct result page (see illustration below) an error message appears in the new browser window: Not found: The requested object does not exist on this server. The link you followed is either outdated, inaccurate, or the server has been instructed not to let you have it.

eServices is in contact with Elsevier technical support, and will advise once the problem has been resolved.

Temporary workaround

For any LLR colleagues urgently needing to send Elsevier citations to SFX in the meantime, please follow these technical steps. (This is only a temporary workaround pending a resolution of the problem by Elsevier):

* The error occurs because the Science Direct platform is currently generating a malformed OpenURL. To correct this and create a valid SFX URL copy-and-paste the URL from the pop-up SFX window into Notepad or other text editor. The URL will appear in this format:

http://www.sciencedirect.com/http%3A%2F%2Fsfx.ntu.ac.uk%2Fsfxlcl3?sid=Elsevier:SD&genre=article&issn=09537112&date=2004&volume=15&issue=3&spage=143

* Remove this section of the URL: http://www.sciencedirect.com/http%3A%2F%2Fsfx.ntu.ac.uk%2F

* Replace this section of the URL with: http://sfx.ntu.ac.uk/

* This will create a correctly formatted OpenURL:

http://sfx.ntu.ac.uk/sfxlcl3?sid=Elsevier:SD&genre=article&issn=09537112&date=2004&volume=15&issue=3&spage=143

* Copy-and-paste this URL back into the address bar of the pop-up browser window and hit Return on the keyboard

* A full SFX menu of services should load

* If you encounter any problems using this workaround, please send a copy of the affected OpenURL to Lib eServices

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