eBrary – access problems affecting eBook content

eBrary’s technical team is working to resolve a problem which is causing access problems to eBook titles on the eBrary platform.

Some customers clicking on links to eBrary eBook titles in the Library Catalogue will see their browser resolve to the eBrary site with the following error message:

The URL entered or pasted is not one we recognize. If you copied and pasted the URL to get here, please double check the format. Make sure all the terms are there and that the URL contains no spaces or return characters.

Not all requests result in the error, and eBrary’s technicians currently believe that the Internet Explorer browser in more susceptible to the problem than Firefox – and recommend trying the Firefox browser in preference (though this will not guarantee successful access).

A further update will follow once eBrary’s technical team has confirmed that the problem has been resolved.

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