We experienced a total loss of ALEPH services for most of yesterday, Sunday 29th November, affecting ALEPH client, Web OPAC and Self Service. This occurred when the directory space allocated for system backups filled up, causing ALEPH to stop working.
Normal service was resumed around 8:00pm yesterday evening.
IS have put measures in place to prevent this from happening again.
Access problems affecting the WoK service reported earlier this week appear to have been resolved. Work by technical staff on the Thomson Reuters team did not identify any specific remote cause for the problem but are continuing to monitor the situation. Please contact Lib eServices if you encounter a recurrence of access difficulties.
A new resource Sub-Category has been added to the Education Category in eSearch: Images. This new Sub-Category contains the same 12 images-based resources which are also include in the Art & Design > Images Sub-Category.
eBook titles available on the MyiLibrary platform are accessible from the library catalogue, where deep-links to individual titles are provided. A new platform level entry for MyiLibrary has now been added to eSearch. When customers access the MyiLibrary platform via this eSearch route, they will be resolved to the home page of the MyiLibrary service from where they can access the search and other facilities provided by MyiLibrary.
The OSH-UPDATE database has been withdrawn from eSearch following the completion of the current subscription.
The problem preventing off-campus access to the GMID service has now been resolved. On-campus access continues to be direct with off-campus access by university username and password (using Shibboleth). The ‘service issue’ icon displaying in eSearch for this resource has been removed.
We’re still experiencing problems with access to Web of Knowledge – get ‘Page cannot be displayed’ error message, or the web page doesn’t display correctly. Thomson Reuters, who provide the technical support for this resource, are investigating the problems.