Day: October 31 2008

Athens authentication ‘network failure’ error message

We’re getting reports of intermittent problems when users are trying to logon to eResources using their Athens credentials. In particular, users are getting the following error messages:

Temporary network failure

….which after repeated attempts to re-enter their ID and password is followed by…

No return URL

If the user goes back to eSearch to start again, when they next try to access the eResource then no Athens prompt is presented and they are automatically taken straight in to the service. This suggests that the original Athens authentication attempt was successful, but had given the user an incorrect response message.

We’ve reported this to Athens, and we’ll give you a further update when we get confirmation of a fix. In the meantime, Athens authenticated services are still accessible, but users are likely to be confused by the misleading error messages.

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Academia Portal Surveyors’ Channel

We’d received reports that some users were experiencing problems trying to launch videos on the Surveyors’ Channel (accessed via Academia Portal), in particular getting error message “Sorry, that section of the video is not available to 7-Day Trial users”. After checking with in2itive, the service providers, it appeared that some users had been incorrectly assigned a status of ‘Trial User’ which had caused the access restriction. In2itive, have now fixed the problem and assigned the status of ‘Full User’ for all existing and for any newly created accounts. For information, authentication is via Athens.