Web of Knowledge / Web of Science service problems

MIMAS have confirmed that that there is currently a service problem affecting native interface searches in the Web of Knowlege and Web of Science platform. They report:

Please note there are problems with the service and Thomson Reuters are investigating as a matter of urgency. Our apologies to those users affected.

The affected services are:

  • Web of Knowledge
  • Web of Science
  • ISI Proceedings
  • Journal Citation Reports

Searches are frequently timing out or running very slowly, and screens within the interface are often not rendering or displaying properly. Remote searches and metasearching of enabled resources in eSearch are running normally, but links through from eSearch to the record in the native Web of Science interface are affected by the same problems.

eServices will update once MIMAS release more details.

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