Resolved: log-in issues affecting multiple resources

TECHNICAL ISSUES WHICH were preventing authenticated access to a number of online resources requiring university username and password for access have all now been resolved.

The problems arose on 31 October and prevented or limited authenticated access to a number of services, including the following:

  • Box of Broadcasts
  • HeinOnline
  • Lexis Library
  • Nexis UK
  • Westlaw

The library was able to establish alternate authenticated access routes to several of these resources, but unfortunately not in all cases.

With the technical issues resolved late in the evening of 8 November, authenticated access to all the affected resources is once again operating normally.

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Box of Broadcasts – access reinstated

ACCESS TO THE Box of Broadcasts service, which was lost at the end of last month due to a technical problem that was causing authentication requests to fail, has now been reinstated.

Access to BoB is available once more on-campus and off-campus by university username and password.

BoB - new platform

HeinOnline – off-campus access reinstated

OFF-CAMPUS ACCESS to the HeinOnline service, which had been affected by the same reported authenticated problems currently affecting other resources, has been reinstated.

Off-campus access to HeinOnline remains by university username and password. On-campus access to the service remains direct.

HeinOnline - proxied IP

Westlaw – off-campus access reinstated

ACCESS TO WESTLAW from off-campus has been re-enabled in the library’s Find Databases service.

Off-campus access is available once again by university username and password (with access on-campus remaining direct).

The reported problems with the university’s preferred authenticated access route to Westlaw are continuing, but the library has been able to establish an alternative authentication method pending the resolution of these problems.

Westlaw - IP authenticated access

LexisLibrary: on-campus access reinstated

THE ACCESS PROBLEMS affecting the Lexis Library service, reported on 31 October, are ongoing.

It has been possible this morning to reinstate on-campus access to LexisLibrary (which is now direct from any device connected to the university network); off-campus access is not yet available, but will be reinstated as soon as possible.

Lexis Library - IP authenticated access

Westlaw – on-campus access reinstated

THE ACCESS PROBLEMS affecting the Westlaw platform, reported on 31 October, are ongoing.

It has been possible this afternoon to reinstate on-campus access to Westlaw (which is now direct from any device connected to the university network); off-campus access is not yet available, but will be reinstated as soon as possible.

Westlaw - IP authenticated access

Box of Broadcasts – login issues

THE LIBRARY IS working with colleagues in Information Systems and external providers to reinstate access to the Box of Broadcasts service, access to which is currently unavailable on-campus and off-campus.

Attempts to log in to the service using a university username and password resolve to an error page.

A further update will follow once access to Box of Broadcasts is confirmed as working normally once more.

BoB - new platform