Business Insights (Datamonitor 360) withdrawn from eSearch and LOS

Business Insights (Datamonitor 360) has been withdrawn from eSearch and LOS following the conclusion of LLR’s subscription to the resource. LLR’s subscription to the Verdict Research collection on the same Datamonitor 360 platform is ongoing

Datamonitor (360) – Business Insights and Verdict Research

The Business Insights and Verdict Research services now provided through the new integrated Datamonitor 360 platform. Access details in eSearch for both services have been updated accordingly. Access is direct on-campus, but on-campus access to both services is currently unavailable, while alternative authentication options for off-campus customers are investigated.

Business Insights – access page change

The access page for the Business Insights service in eSearch has been synchronised to match that provided for the Verdict service.

Verdict Research – new platform

Access to the Verdict Research reports has been migrated to the Business Insights platform and links and guidance notes in eSearch have been updated accordingly. Access is direct on-campus and off-campus access is via NTU domain, username and password. NTU has access to a restricted number of reports in the Verdict Research collection (each indicated by the green ‘open book’ icon) although it is hoped that it will soon be possible to extend the number of reports available.

Verdict: on-campus access problems resolved

To provide a robust ongoing solution to the access problems that have been experienced with the Verdict service, the providers have enabled direct IP-authenticated access for on-campus visitors. On-campus access is therefore available once again. Off-campus access is temporarily suspended while the arrangements to provide EZproxy access are put in place.

Verdict: access problems continuing

Technicians at Verdict are continuing to work to resolve authentication problems which are still preventing username and password access to the Verdict service. For on-campus users, Verdict hopes to be able to offer direct access (by IP recognition) “within the next few days”.

Verdict – Username and password authentication unavailable

Username and password access to the Verdict database is also not currently available. The Verdict technical team are investigating the cause of the problem.

Verdict Research – simultaneous login issue

An intermittent problem is affecting the Verdict Research database, which is sometimes causing login requests to fail when another user is already logged in to the service. When this happens, the following error message displays:

The login was unsuccessful: The user name given is in use elsewhere

Technicians at Verdict Research are working on a permanent solution to the problem, which they hope to have in place in the next few weeks. In the meantime additional usernames are being created for LLR (using the same password) which can be used as alternatives when the original username is rejected. These will be available on the Other Passwords page as soon as possible, and – ahead of that – on direct request from eServices.

Verdict Research: access restored

Access authentication to the Verdict Research database service was temporarily unavailable earlier this week, but access has now been restored.