Web of Knowledge – direct export to RefWorks enabled

The ability to export references direct to RefWorks has been enabled in all Web of Knowledge services. A new RefWorks button appears in all relevant results screens (see example illustration below, from BIOSIS Previews).

The option to export multiple selected records direct to RefWorks is also now available in the ‘Marked List’ features (see illustration below):

Lexis Library – RefWorks direct export

The ability to export references directly to RefWorks has been enabled in Lexis Library. To export references in this way, choose the required references and select the Export Bibliographic References option on the right-hand side of a results screen (see illustration below)

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In the pop-up window which launches click on the Export option (see illustration below).

Following service calls from LLR (and other libraries) the Lexis technical team are investigating refinements to the way that reference fields are mapped between Lexis Library and RefWorks. An update on the reference mapping rules is expected shortly.

RefWorks v2 interface choice

A small change has been made by RefWorks to the ability of an individual customer to switch between the current v1 RefWorks interface and the new (beta) v2 interface. As previously documented in the eServices Support wiki guide, an individual staff member or student could choose to switch between the two interfaces, but would always be resolved back to the v1 interface at the start of their next RefWorks session. Now, RefWorks remembers the customers last interface preference. In other words, if you select the v2 interface and logout, the next time that you login you will be returned to the v2 interface. While individual customers can continue to experiment and familiarise themselves with the v2 interface, LLR will not be migrating all NTU RefWorks accounts to the v2 interface until this summer.

Network deployment of new Write-N-Cite plug-in for Word – January 2010

The eServices team has worked with colleagues in the Software Deployment team in IS to schedule the deployment of Version 3 of the RefWorks Write-N-Cite plug for Word in January 2010. Deployment will begin in w/b 4 January, and a further update will follow once IS has confirmed that the deployment has been completed on all staff and student PCs.

The key enhancement that v3 of Write-N-Cite delivers is the ability to work with (and incrementally update) a single Word document containing in-text citations and associated bibliography (rather than having to generate separate FINAL versions of each annotated document). As it is possible to continue to amend a document for which formatted citations have been generated, staff and students can view the ‘actual’ references in their work-in-progress documents (rather than the coded RefWorks placeholders).

Because of the underlying changes in the software which makes this enhancement possible, any documents previously created using v2 of Write-N-Cite will need to be converted to become compatible with v3. The simple conversion process is documented on the eServices Support wiki. A step-by-step walkthough document is downloadable from the wiki page in both Word and .pdf formats.

RefWorks 2.0 User Interface – Summer 2010

In the new year, RefWorks will release its updated v.2.0 User Interface. Review the Press Release; read the introduction to the new version; see screen grabs of some of the key new areas of functionality; and consult the FAQs.

Although the new interface will be available to RefWorks customers in early 2010, Libraries and Learning Resources will not migrate accounts from the existing interface until next summer (rather than introduce this part-way through the academic year). Once the new interface is released, individual staff members and students will have the option to select it as a personal preference, but until all NTU accounts are migrated wholesale to the new version the existing interface will remain the default.

RefWorks – NTU ‘Output Style’ changes now live

An additional bibliographic ‘Output Style’ is now available in RefWorks to all Nottingham Trent University staff and students – named Harvard LLR – all authors (December 2009). The only difference between this additional output style and the previous Harvard LLR style is the treatment of multiple authors. The Harvard LLR – all authors output style, as the name suggests, lists all of the authors of a piece of work rather than using the ‘et al.’ convention to indicate the existence of four or more authors, as the Harvard LLR style does.

As some minor punctuation changes have also been made to the existing Harvard LLR style, it has been renamed Harvard LLR (December 2009). Both output styles appear under the ‘Nottingham Trent University Specific’ heading in the Output Style drop-down list (see illustration below).

Below are some (fictitious) references illustrating some of the presentational differences between the two styles:

A Journal article:

Harvard LLR – all authors (December 2009):

CLEMENS, S.L., FAULKNER, W.C., BROWNING, E.B., MURRAY, J.S., ALCOTT, L.M., STOWE, H.B. and SANDBURG, C.A., 2010. The History of Everything. Journal of Total History, 24 (12), 22-44.

Harvard LLR (December 2009):

CLEMENS, S.L., et al., 2010. The History of Everything. Journal of Total History, 24 (12), 22-44.

A Chapter in an edited book:

Harvard LLR – all authors (December 2009):

CLEMENS, S.L., FAULKNER, W.C., BROWNING, E.B., MURRAY, J.S., ALCOTT, L.M., STOWE, H.B. and SANDBURG, C.A., 2012. The History of Everything. In: R.W. EMERSON, W.B. YEATS and R.L. FROST, eds., The Complete Book of Total History. 2nd ed. Nottingham: Premier, 2012, pp. 44-66.

Harvard LLR (December 2009):

CLEMENS, S.L., et al. 2012. The History of Everything. In: R.W. EMERSON, W.B. YEATS and R.L. FROST, eds., The Complete Book of Total History. 2nd ed. Nottingham: Premier, 2012, pp. 44-66.

RefWorks back in service

RefWorks is now available once again both on-campus and off-campus.

Please contact eServices if you continue to experience any access problems.

RefWorks service unavailable

The RefWorks service is currently unavailable due to technical problems affecting the RefWorks servers. It is not possible to access the service from either on-campus or off-campus.

eServices is in contact with RefWorks support team and a further update will follow once access has been restored.

RefWorks – service issues

RefWorks experienced a further brief loss of service on 5 November (following the earlier reported outage on 3 November). eServices has been in contact with RefWorks support in Germany and the US, and provided debugging information about NTU’s loss of connectivity. If you experience any future loss of access to the service during the remainder of 2009, please contact Lib eServices with details of the date and time when connection to the service was unavailable.

RefWorks – access restored

RefWorks has confirmed that access to the service has been fully restored following yesterday afternoon’s outage. RefWorks “apologize for the inconvenience and want you to know that we are taking steps to make sure that this does not happen again.”

If you continue to experience any problems accessing RefWorks, please contact the eServices team with full details of the issue.

RefWorks service unavailable

The RefWorks service is currently unavailable due to technical problems affecting the RefWorks servers. It is not possible to access the service from either on-campus or off-campus.

eServices is in contact with RefWorks support team and a further update will follow once access has been restored.

RefWorks – workflow for any mismatched accounts for returning students

The account migration from Athens to Shibboleth authentication on the RefWorks platform has gone extremely well, with only a tiny number of individual account issues requiring further intervention. However, it is possible that, as returning students begin to login to RefWorks in greater numbers, more issues may arise. We have become aware that if a student mistyped their university username at the point that they first registered for RefWorks the identifier that Shibboleth releases to RefWorks will not match, and they will not be associated with their previous saved record set.

If you encounter any instances where returning students (or staff members) logging in to RefWorks find that previously saved references (stored under their Athens login) are ‘missing’, please send the customer’s details to the Lib eServices mailbox, and reassure the customer that previously saved records will be restored to their account. eServices can then make the necessary account changes to reinstate access to that saved content.